At the corporate (or organisation) level, change
management concerns three core areas:
(1) Fundamental organisational change; (2) Business
improvement and (3) Human resourcing improvement.
(1) Fundamental organisational change:
Typically embraces mergers and acquisitions; crisis and
turnaround management; divestment etc. Increasingly the
Executive Interim Manager is seen as the
most effective Change Manager at the fundamental organisational change level.
(2) Business improvement change
focuses upon processes, systems and structure, targeting important business
issues and opportunities. Practitioners typically deploy a particular
improvement methodology, including: Six Sigma; TQM (Total Quality Management);
TOC (Theory of Constraints); BPR (Business Process Reengineering); ABM (Activity
Based Management) etc. Measures of success are the key financial and other
stakeholder metrics.
Facilitating
business improvement change has traditionally been the preserve of management
consultants. However, consultants generally provide advice and are not normally
directly engaged to deliver results. Matters are complicated further by
accreditation processes for each methodology. Typically, there is a major,
up-front, investment in consultants, training and tools, before results start to
materialize. The organisation is increasingly at the mercy of the consultant the
more they invest. An increasingly popular alternative is to deploy an
Executive Interim Manager
in the capacity of Programme or Project Director.
(3)
Human Resourcing improvements change
focuses upon people issues, generally deploying an organisational Development
perspective (OD). The perspective addresses personal change, inertia or
resistance. The outputs are improved job satisfaction, less absence, and higher
productivity. Again the traditional OD consultant ( organisational Development)
is being challenged by an
Executive Interim
Manager
in the capacity of
Programme or Project Director.
Definition:
Change Manager
The
Change Manager leads a systematic approach to dealing with change, both at the
organisational and individual levels, including adapting to change, controlling
change and effecting change.